• 1.How to back up NVR video files?

      Insert the u disk - main menu - Backup - select the detection u disk Detect - select the file format: AVI / MP4 / DAV - select the channel you want to backup channel - select the start time - select the end time - select Add - click to add File - start backup stare - remove the u disk after the backup progress bar ends.

      2.How to change the channel name of the IP Camera on IE?

      There are two product lines:
      A: Login IP Camera-IE interface: Click Setting --- select Video & Audio --- select Character display ---- in the Content option box, enter the required channel name ---- click Save.
      B: Login IP Camera-IE interface: Click Setup --- click information --- in the Device Name box, enter the required channel name --- click Save.

      3.How to modify the channel name of NVR?

      modify the NVR channel name steps:
      Main Menu - CHANNEL - Basic - Select the channel to be modified in the Channel option - enter the desired channel name in the Channel name box - also tick the Syne to The Front box. The channel name will be synchronized to the corresponding image On the title --- click APP, save and exit.

      4.What's LS VISION IP Camera Installation Tips?

      1.IP Camera installed in the outdoors, should follow the direction of the light source to monitor the target, the lens to avoid direct sunlight.
      2.Cable transmission distance limit of 100 meters, more than 100 meters IP Camera will be dropped or even not connected.
      3.When installing IP Camera, should pay attention to the installation angle, not toward the sky, the best angle is tilted 45 °
      4.When installing IP Camera, the tail should pay attention to waterproof, can not be exposed to the air in the air port. Application waterproof ring fixed.

      5.What is the difference between a POE-NVR power supply and an ordinary NVR power supply, why is it not common?

      POE-NVR power supply is 48V / 1.8A; ordinary NVR power supply is 12V / 2A.
      POE-NVR power supply can not be used in ordinary NVR power supply, because the voltage is inconsistent, with an ordinary NVR will immediately burn. General NVR power supply used in the POE-NVR power supply is insufficient, NVR can not work properly

      6.What is Web Access to NVR or IPC?

      When acquiring the NVR or IP Camera IP address, you can enter the IP address above IE browser to access NVR or IP Camera.

      7.Which products support Web access in LS VISION?

      LS VISION all series products support Web access.

      8.Web access requires attention to details?

      1.It is recommended to use IE browser, support IE browser, support for the following version of Google browser, support 52 version of the following Firefox browser.
      2.Web access NVR / IPC, you need to download the page prompts plug-in, and allows the plug-in to run, the installation is successful after the need to refresh the current page in order to obtain the video stream.
      3.If you can not be prompted to install the plug-in after opening the browser, or plug-in installed after or not function properly, please exit the computer antivirus software, and then operate it again.

      9.Why Web Access does not support all versions of Google / Firefox browser?

      Because the latest version of the Google / Firefox already does not support third-party plug-ins NPAPI

      10.What's LS VISION NVR (Network Video Recorder) Client and APP ?

      LS VISION NVR computer client: IMS300; APP: VSS Mobile

      11.What is Network Video Recorder?

      A network video recorder (NVR) is a software program that records video in a digital format to a disk drive, USB flash drive, SD memory card or other mass storage device.

      12.When should to optimize the client?

      1. Don’t connect WAN device ,log client and improve system function 2. Reasonable use video window to play recording for better watch function. 3. Don’t watch same video for better using network bandwidth. 4. CPU average occupancy is low than 75% if client run.

      13.What is the hard disk recommendation to be used in the NVR?

      A Seagate hard disk SV 35 can be used in case you need to add or change the hard disk in the NVR

      14.SD card and File system match note

      Owing to file system change, please follow next operations when use SD card to check video file. 1) Technology support webpage download and install SDFormatter V2.0, format SD card. 2) Install SD card into IP camera, enter webpage or client to format SD card for recording and store. 3) Technology support webpage download and run setup-kernel-jfs-full.exe consult and download SD card recording file.

      15.RTSP stream access address writing format

      Main Stream: rtsp://ip-address:551/media/live/1/1 Substream: rtsp://ip-address:551/media/live/1/2

      16.What should we do if operation error after installing client?

      Please follow next steps: 1. Choose start - program – unit client- manually register DLL - operation; 2. Unload client, install again (close client and webpage)

      17.How does IP camera clock calibrate?

      Enter IP camera system set- clock set,check video server user manual carefully.

      18.How to set Passive Mode Connection?

      IR light control panel output level (0- 3V) and connects to the fourth PIN on network camera lens panel,  video color changes to black and white from colored and opens the IR CUT filter when ouput level is more than 3V. Otherwise module won't work.

      19.How to set Active Mode Connection?

      Connect the photo resistor to the first and second pin on network camera module lens panel.The fifth pin output control level is 0- 12V. (0 when there is no light ,12V when under bright light) Passive Mode- IR light board send control sign to control network camera module color and open IR CUT.

      20.Infrared light panel control state?

      Active Mode – Network camera IR light control panel opens or closes according to photo resistor's sensitivity, the video also turns from colored to black and white when the IR CUT filter is opened.

      21.How to use alarm linkage?

      Enter client configuration administration - alarm linkage menu, appoint alarm device, appoint alarm type, alarm time, alarm voice (AVI format file), alarm properties and so on.

      22.How to get device serial number

      1.Search camera function and will show device serial number; 2. Enter system set- get serial number.

      23.How to establish recording strategy?

      Enter configuration administration- recording set –custom strategy name – appoint recording store days, store strategy, recording store contents, open audio, choose recording video stream, recording file and other functions.

      24.How to begin recording?

      1. Add device; 2. Configuration administration- recording se.

      25.How to access IP Camera through webpage?

      1.Download and install ts80_ctrl.cab control. 2.Enter webpage network set- media set- change TCP protocol. 3.Ban firewall set. 4.Choose video stream 2 by webpage remote visit.

      26.can’t see video when using IE9 in WINDOWS 7 system?

      Click IE9 – Tool- Compatible Video; D1 and CIF resolution; D1 =720*576, CIF=352*288

      27.How to do if forget IP Camera password?

      Recovery factory settings firstly, default login name is admin and password is 123456.set new account and password again.

      28.How do set IP camera access right?

      1) Enter network set – streaming media set- choose; 2) Enter system set – account administration- modify administrator account admin password-requires authentication –use new password for logging.

      29.How to set IP Camera time and title format?

      Enter IP Camera media set – time and title format,check video server user manual carefully.

      30.How to restore IP Camera to leave factory configuration?

      1. Hardware restore: press reset button for 5 seconds, then recovery. 2. Software restore: enter system configuration- choose restore set.

      31.How many lens in the LS VISION panoramic camera?

      We have two model panoramic cctv camera with 4pcs*3mp lens or 5pcs*3mp lens.

      32.What is LS VISION CCTV camera time zone mechanism?

      LS VISION Butterfly Product Line: IP Camera support GMT. It can automatically calibration time with the PC and NVR, support NTP, does not support VPN.
      LS VISION Saturn Product Line: IP Camera support GMT. It can automatically calibration time with the NVR, does not support automatically calibration time with PC, does not support VPN.

      33.How to solve the enhanced version of the WiFi NVR Kits was stuck in the boot interface?

      1.Unplug the network cable and remove hard disk. If you can enter the system, so the reason is the power supply aging. So please replace the power supply.
      2.If the problem can not be solved with the above ways. Please provide full product model to salesman, get repair Firmware to solve it.
      3.If the problem can not be solved with repair firmware, please contact salesman to get more technical support.
      Repair method: Connect the WIFI-NVR to the LAN, use the computer search tool to search for IP address, choose IP address, Browse to import upgrade firmware, confirm upgrade, NVR boot will be normal after upgrade. 

      34.What is the format of the video file for the LS VISION NVR backup?

      At present, the format of the NVR backup video file is AVI.

      35.Why can not NVR select a channel when setting the face detection function on the SMART interface?

      1. When the recorder channel is turned on motion detection, then the recorder's Smart interface's face detection function is disabled. NVR does not support the same channel to open the mobile support and face detection at the same time, can only choose one.
      2. When the closed video recorder's motion detection function,  the Smart interface still can not select the channel, please provide NVR version information to the relevant salesman,you can solve the problem by upgrading the latest program.

      36.LS VISION APP VSS Mobile access 64/128 Channel NVR whether there have problems?

      LS VISION has solved the flashback and software crash problem yet when VSS Mobile access 64/128CH NVR.

      37.When the monitoring camera at the door, why would dim indoor and outdoor very bright?

      In environments where backlight monitoring is required, a camera with WDR (wide dynamic) function is required. Open the WDR function, light suppression, backlight compensation. So as to effectively solve such problems. For specific models, please contact the relevant salesman to get.

      38.After using the camera for some time, why does the image will become blurred?

      The above problems, there are several reasons:
      1.Lens out of focus. After the front cover removed, still image blur, it is determined that the lens out of focus lead. Re-focus can solve the problem.
      2.The front cover is dirty. Check whether the front camera covered with stains, use rubbing alcohol to wipe the front cover to solve the problem.
      3.The front cover is foggy. Remove the front cover of the camera to see if there is water mist inside the front cover. If so, it means that the desiccant in the camera is saturated, you need to replace the desiccant, and wipe the front cover can be clean.

    • 1.After the 4 in 1 camera mounting, why the image is black and white?

      The following reasons of Black and white image:
      1. Mode: the default day and night mode set into black and white mode, only need to enter the menu day and night switch interface to modify the mode to color mode can be resolved.
      2. Format: As standard DVR and camera inconsistent. Can be modified DVR or camera for N / P system. Consistent with the standard system can be resolved.
      3. Output signal: DVR and the camera's output signal is inconsistent. Assuming that the DVR channel is AHD and the camera is TVI, then there will be such a problem. You can adjust the DVR or the camera's output signal, consistent to be resolved.
      4. Coaxial line: coaxial line distance is too long will lead to black and white image. In general, should not exceed 200 meters.

      2.How to download APP for LS VISION 5 in 1 DVR

      Restart landing DVR, the first screen will display three QR code, two of which are APP QR code, one of which is the device ID QR code. Open the phone scanning tool,IOS system phone scanning IOS QR code, Android phone scan Android QR code, confirm the download in the jump interface after scanning.
      ID number display route: main menu - system - Network - Net Service - pull the scroll bar to the bottom - double click Enable: ******** - Device ID

      3.How to add 4 in 1 DVR in APP?

      Login APP - click Device Manager - click on the "+" in the lower right corner - click "+" again - you can choose to enter the ID number manually, or click the scanned icon to scan the DVR ID ID - enter the user name and password;
      ID number display route: main menu - APP - P2P - Device ID;

      4.How to download APP for 4 in 1 DVR

      Restart landing DVR, the first screen will display three QR code, two of which are APP QR code, one of which is the device ID QR code. Open the phone scanning tool,IOS system phone scanning IOS QR code, Android phone scan Android QR code, after scanning in the jump to confirm the interface can be downloaded.

      5.how to switch the 4 in 1 camera mode?

      factory packaging box of 4 in 1 camera has a manual switching mode. There is also a label at the end of the camera, which can be switched according to the prompts on the mark. 

      6.What's LS VISION 4 in 1 DVR Client and APP ?

      LS VISION 4 in 1 DVR computer client: IMS300; APP: VSS Mobile

      7.What's LS VISION 5 in 1 DVR Client and APP ?

      LS VISION 5 in 1 DVR computer client: CMS; APP: XVR

      8.What is Digital Video Recorder?

      A digital video recorder (DVR), is an electronic device that records video in a digital format to a disk drive, USB flash drive, SD memory card, SSD or other local or networked mass storage device.

      9.How to unlock if you forget password of the old version DVR?

      1. Please provide the full model of the DVR to salesman.
      2. Use the super password tool to restore DVR, Please contact salesman to get the software tool and use Manual,
      3. If the current time of the DVR is 1970 or 2000, the password tool is useless, you need enter super password: 000000, you can modify the user name and password after login the system.
      4. if the time is normal, it is useless after using the super password, please provide hd picture to salesman, get the firmware to automatic update DVR.

      10.What is the way to modify the LS VISION 4 in 1 hybrid cctv camera mode?

      Modify the 4 in 1 hybrid camera mode need to access DVR, when the DVR display images, You can toggle the menu key on the camera tail to change the mode. The menu corresponds to the switch mode, depending on the instructions.

    • 1.why there is no signal after the SIM Card installed on Body Worn Camera?

      It may be caused by the following two reasons:
      (1) the SIM card does not include frequency bands supported by body camera. Please check the 3G/4G band of the body camera module and the frequency band supported by the SIM card.
      (2) There is a problem with the installation of the SIM card. The correct way is: the SIM card chip surface and the front of the machine are in the same direction, and the SIM card is beveled outwards.
      Note: If installed incorrectly, the SIM card may be stuck in the card slot and need to use tools to remove.

      2.Why the GPS of body worn camera is not connected?

      A: When customers test body camera, they often reflect that they cannot connect to GPS. This is actually a problem of use.
      First of all, you need to make sure that the "GPS" option is set to "On"
      Secondly, GPS positioning is usually applied to the outdoor environment. Indoors, tunnels, underground parking lots and other places may not be able to search for signals or have large deviation due to blocking. Therefore, they need to be located outdoors.
      When the body camera is not positioned successfully, the GPS icon on the camera interface appears gray (4G version body camera) or red (ordinary body camera). After successful positioning, the icon turns green, and some body camera interfaces also display Latitude and longitude information. It need to takes some time from the search signal to the successful positioning. Please wait patiently outside. If the connection is still unsuccessful, you can try to restart the machine.

      3.Why does the 4G Series Body Camera System Language change to Chinese?

      A: The old firmware (bug), please upgrade it to the latest firmware. It may become Chinese Language again after power on when the upgrade is completed. At this time, you need restart the body camera until the system language returns to normal.

    • 1.What is Motion Detection?

      When a channel of the NVR is set to motion detection, as long as there is an object moving in the channel area, the nvr will immediately notify the owner of the alarm.

      2.Which camera support motion detection function in LS VISION?

      NVR with Saturn series IP camera, Saturn high-end series cctv cameras.

      3.What is the step of setting motion detection?

      Main Menu --- Channel Settings --- Click DETECT --- select the channel you want to set --- select the alarm type: Motion Detect - select Enable --- select Set Area set the alarm area --- return Click Linkage Confilg --- select Show Message --- select Buzzel and set the duration --- select the application.

    • 1.What is the face detection function?

      When the NVR sets a face detection function on a channel, when someone gone through the channel, the NVR can capture the person's face picture and alert the owner.

      2.Which products support face detection function?

      LS VISION NVR with Saturn series IP cameras, Saturn high-end series IP cameras can achieve a channel of face detection.

      3.What is the setting step for face detection?

      Main Menu --- Channel Settings --- Click Smart --- select the channel you want to set --- select the alarm type: Face Detection - select Enable - select Track Enable --- click Settings to enter the settings area interface --- Click Settings to set the detection area --- return click Linkage Confilg --- select Show Message - select BUzzel and set the duration --- select the application --- in the channel attachment movement - NVR will appear on the right to detect the capture of the picture

    • 1.What is the mail alarm push?

      NVR will capture a real-time alarm screen picture, this image will be sent to the user which have set a good push mail. Users can see the real-time picture of the alarm picture in the mailbox. So you can always grasp the monitoring area of everything.

      2.Which security products of LS VISION support mail alarm push?

      LS VISION NVR Series, DVR Series, Wifi NVR Kit Series.

      3.What does the mail alert push need to set up?

      First of all, the monitoring device can support mail alarm;
      Secondly, the user needs to open the SMTP service within the mailbox and get the authorization code;
      At last, users need to open the device on the mobile detection and linkage mail alarm, and then set the alarm server and the mailbox specific information;

      4.How to set up mail alarm push for LS VISION WIFI NVR Kits?

      1. Set motion detection: System settings - Channel settings - Video detection - Detection type Select "Move", edit the detection area - Select "E-mail notification" - Select On - Apply.
      2. Set up the user's mailbox: Open the mailbox settings on the computer - open the SMTP function, get the authorization code and save it.
      3. Set up server and mailbox information: System settings - Network management - E-mail settings - Open E-mail:
      The 1st column: Enter the format for SMTP. Mailbox server name .com such as: 1234562126.com
      The 2nd column: mailbox full user name, such as: 123456@126.com
      The 3rd column: enter the mailbox password, that is, the mailbox authorization code
      The 4th column: the default is not selected, if the test fails, you can choose SSL
      The 5th column: the sender's full email address, consistent with the user name, such as: 1234562126.com
      The 6th column: The recipient's full email address can be used to receive mail from the sender's email address
      The 7th column: Select the time interval for receiving mail
      The 8th column: The time interval for sending messages when the machine is running normally
      After completing the above operation, select the lower right corner of the test option to test whether the mailbox can receive alarm mail.

    • 1.What is HEVC / ?

      HEVC (High Efficiency Video Coding), also known as , is a video compression standard, one of several potential successors to the widely used AVC (H.264 or MPEG-4 Part 10). In comparison to AVC, HEVC offers about double the data compression ratio at the same level of video quality, or substantially improved video quality at the same bit rate. It supports resolutions up to 8192×4320, including 8K UHD.

      2.What is ?

      (Open Network Video Interface Forum) is a global and open industry forum with the goal of facilitating the development and use of a global open standard for the interface of physical IP-based security products - or, in other words, to create a standard for how IP products within video surveillance and other physical security areas can communicate with each other.

      3.WIFI KIT four network port is not connected to the network cable, but the lights continue to flash, what is the problem?

      When you encounter this situation, try to solve the following methods:
      1. Please restart the WiFi host and check if the problem still exists after the reboot.
      2. If there is a problem after the reboot, unplug the hard disk to restore the factory to the WiFi host.
      3. After the above steps are operating, if still can not solve the problem, there may be a hardware failure, you need to contact after-sales.

      4.Why does the APP prompt failed after adding the NVR ID number to the phone?

      1. Offline: NVR APP interface displays the ID number, but the status display is not online. In this case, the APP can not verify the ID, so the validation fails. Solution: Check the NVR network parameters, network segment, gateway, subnet mask and the router needs to be consistent.
      2: Unfilled Password: NVR APP interface displays the ID number, status online, APP prompt verification failed. Check the NVR APP interface, below the ID number will display the password, the password must be filled into the APP, otherwise the verification failed.

      5.Does LS VISION security camera and video recorder have RTSP?

      Both the ls vision cctv camera and the recorder have RTSP functionality. Please contact the relevant sales representative for specific address.

      6.What is the waterproof and explosion rating of LS VISION security camera?

      LS VISION series security camera waterproof rating is IP66; the highest explosion rating is IK10.

      7.Does the camera support the Symphony software platform in LS VISION?

      Currently, ls vision camera is not compatible with the Symphony software platform.

    • 1.What is PTZ camera?

      A pan–tilt–zoom camera (PTZ camera) is a camera that is capable of remote directional and zoom control.

      2.Why can't control PTZ?

      1. Inconformity between PTZ protocols, band rate and address, need change based on PTZ configuration
      2. Signal wire is bad or wrong connection, need connect again.

      3.What is PTZ and its function?

      PTZ is support equipment installed on fixed camera, divided into fixed and power-driven and motor. Fixed PTZ is suitable for monitor certain range, Power - driven is suitable for a wide range of scanning and monitoring, PTZ can be divided into tilting PTZ and continuous panning PTZ based on its function. PTZ functions include tour, sweep colored mode, compensation, white balance and so on.

      4.Does Network PTZ Camera support change parameters on the NVR?

      LS VISION PTZ Camera support  2.4. support access NVR with  2.4. Because it is  protocol docking, so the result is different in different NVR. LS VISION PTZ support access LS VISION NVR, and adjust PTZ menu preset points:95 on the NVR, After entering the menu, you can set the PTZ lights, wipers, alarm and other functions.
      Other NVRs that support to enter the menu: Hikvision, Dahua.
      Other manufacturers NVR need to test to determine whether to enter the ptz menu, if not supported, you need to access the PTZ browser, enter the settings option changes.

      5.Why does NVR can not search for WiFi PTZ?

      Ptz and NVR are not on the same LAN: For the first time use WiFi ptz requires IE to access the ptz address. Configure and modify WiFi parameters in the ptz management system. The PTZ and NVR in the same local area network. So that the NVR can search properly.

      6.How many preset points does PTZ support?

      Currently, LS VISION PTZ camera supports setting 256 preset points.

    • 1.How long is the delivery date?

      Upon PO confirmation, Samples:3 working day; 50-100pcs:5-7 working days; 100-300pcs:7-10 working days; 300-500pcs:10-15 working days; Above 500pcs+: 15-20 working days.

      2.can you support OEM & ODM service?

      For order, you can choose with logo "LS VISION" or without logo; we support OEM & ODM order, so you can put your logo on order products. MOQ for OEM is 50pcs/model.

      3.Do you offer any guarantee for the product?

      All LS Vision cctv cameras have CE, RoHS and FCC certification, meanwhile we supply 1 year warranty and lifetime Technical Support service for all customer.

      4.What payment methods do you accept?

      For samples, you can pay by Paypal. For orders, you can choose T/T or Western Union.

      5.How long will you launch new cctv product?

      LS Vision have professional R & D team and we will launch new security products and technologies every quarter. Currently we have launched 4K, , Starlight, 3G camera, 360°panorama IP Camera and series of new ahd & tvi camera etc.

      6.Do you have any MOQ limit?

      Yes, we support sample order, MOQ for bulk orders is 50 Pieces; MOQ for OEM is 50 pieces/model.

      7.How many global distributors or agent of LS VISION

       At present, we have set exclusive distributors or agency in more than 10 countries and regions, such as France, Italy, Chile, Iran, Georgia, Tunisia, Madagascar, Saudi Arabia, Kuwait, Vietnam, Yemen, Bangladesh and other countries, also have many authorized distributor around the world, in products and services have been highly praised by customers. and we have been have been making great efforts to expand our global agency or distribution area.

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